Triple J Auto Group announces appointment of John Gilman as Ford Service Manager

With this recent promotion, Triple J has announced that John Gilman is now Ford Service Manager effective Feb. 1, 2026. 

John has been with Triple J since April 2021, starting as a Shop Controller and quickly demonstrating his strong leadership, operational discipline, and a deep commitment to customer service. 

In April 2025, he was promoted to Shop Foreman, where he continued to strengthen shop productivity, teamwork, and service quality.

“I’ve been lucky to work with a great team here, and I’m proud of what we do every day to take care of our customers. I’m looking forward to helping the team keep improving and making the service experience even better,” said John. 

In his new role as Ford Service Manager, John will oversee daily service operations at our main headquarters Ford Service Department, working closely with service advisors, technicians, and management teams to further enhance efficiency, customer experience, and service performance.

“John’s journey within Triple J reflects the growth opportunities available to team members who demonstrate dedication, accountability, and a commitment to continuous improvement,” said Jay Jones, Executive Vice President of Triple J. “His hands-on experience and leadership within our service operations make him a strong fit to lead the Ford Service team forward.”