Guam's Department of Motor Vehicles is struggling to keep up with demand,as systems issues and capped daily service limits are forcing residents to line up for hours. KUAM News found out what's the issue, as many of you have brought your concerns forward. 

Frustration is mounting for people visiting the DMV at the Department of Revenue & Taxation, where long wait times are leaving many stranded for hours. Lines outside the Barrigada Heights building often start forming as early as 5am, with hopes of being among the limited amount of people that the DMV can assist each day.

Tamuning resident Kenji Igiima shares his frustration with the wait times, saying, “Today, I came here at 5:10am, but I got my license at 10am." He added, “Last Thursday I was here at like 5am, but I waited until like 9am. But, they said their system was down so they couldn’t [help me].”

“We have been waiting more than four, five hours here for nothing.”

Others like John Aguon are among the lucky ones who haven’t experienced the long lines. “Myself, I haven’t had any complaints," he summarized of his experience. "I just showed up and then they just told me that the line starts at 7am and they only take a certain number.”

“Anything after 1980 is an improvement.”

In their release to KUAM, Rev & Tax director Marie Lizama says, "Steps are being taken to develop solutions that can be immediately deployed while working towards more long-term, permanent resolutions.”

Those steps include having an engineer from their off-island operating system vendor conduct a thorough assessment of the system, upgrading tech, and improving their network capacity. Lizama says they are also evaluating their intake practices with plans to streamline simpler services such as renewals. Additionally, the agency urges residents to use their online portal to schedule an appointment.

For now, residents are encouraged to visit from Tuesdays through Thursdays, their slower business days, and ensure that all required documents are in hand.

With promised system upgrades in the future, relief may be on the way, but patience is key.